Terms & Conditions

Last Updated: July 29, 2025

Welcome to 6valley.festivila.com (the “Platform”), operated by Festivila. By accessing or using our website or mobile application (“App”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, please do not use or access the Platform.

1. Eligibility

Use of this Platform is permitted only to:

• Individuals who are 18 years of age or older.

• Legal entities capable of forming binding contracts under applicable law.

2. Account Registration

To access certain features of the Platform, you must create an account. You agree to:

• Provide accurate, current, and complete information.

• Maintain the confidentiality of your login credentials.

• Be responsible for all activity under your account.

3. Role of 6valley

6valley acts as a digital marketplace to connect buyers with merchants. We:

• Do not manufacture or sell products directly.

• Are not liable for the quality, safety, legality, or availability of items listed.

• Do not guarantee the completion of any transaction by the seller or buyer.

4. Products, Pricing & Images

• All product details and prices are listed by third-party merchants.

• Product photos on the Platform are representative; actual products may vary.

• 6valley is not liable for any discrepancies in product appearance or packaging.

5. Order, Delivery & Cancellations

• Orders may be fulfilled only if products are available.

• Deliveries will be made to the address provided at checkout.

• Orders may be cancelled due to:

  • Product unavailability

  • Serviceable area restrictions

  • Payment issues or suspected fraud

6. Payments

• Payments are processed via secure third-party gateways.

• 6valley does not store card details or payment credentials.

• Refunds will be governed by our Cancellation & Refund Policy.

7. User Conduct - Prohibited Activities

You agree NOT to:

• Violate any applicable law or regulation.

• Post false, misleading, defamatory, or obscene content.

• Interfere with the operation of the Platform.

• Attempt to gain unauthorized access to systems or user accounts.

• Use someone else’s credentials or identity.

8. Intellectual Property

• All Platform content (text, logos, images, code) belongs to 6valley or its licensors.

• Unauthorized use, copying, or distribution is strictly prohibited.

9. Privacy Policy

Your data privacy is important to us. Our Privacy Policy explains how we collect, store, and use your personal data. By using the Platform, you consent to our data practices.

10. Delivery Timelines & Limitations

• Delivery times are estimated and may vary due to circumstances beyond our control.

• If you fail to accept or collect the order, you forfeit any right to a refund.

• Risk and responsibility transfer to you upon delivery.

11. Termination of Access

We reserve the right to:

• Suspend or terminate your account for any violation of these Terms.

• Deny access to the Platform without prior notice.

12. Modifications to Terms

We may update these Terms at any time. Continued use of the Platform after changes means you accept the revised Terms. You are advised to review them regularly.

13. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of [Insert City, e.g., Ahmedabad, Gujarat], India.

14. Contact Us

If you have any questions or concerns:

📧 Email: support@festivila.com
📞 Phone: +91-9662488711
🌐 Website: https://6valley.festivila.com