Return Policy

Effective Date: [Insert Date]

At 6valley, we strive to ensure customer satisfaction with every purchase. If for any reason you are not completely satisfied with your order, please review our return policy guidelines below.

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✅ Eligibility for Return

You may request a return under the following conditions:

• The product you received is damaged, defective, or incorrect.

• You notify us within 2 days (48 hours) of receiving the product.

• The product is unused, unwashed, and returned in its original packaging with all tags, labels, accessories, and invoices intact.

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❌ Non-returnable Items

Certain products are not eligible for return, including:

• Items that are used, washed, or damaged after delivery

• Products made to order or customized (e.g., engraved idols, name-based gifts)

  Seasonal/festival-specific items (e.g., Diwali sets,Rakhi kits, Ganesh murti, etc.)

• Items categorized as spiritual,pooja samagri, or sacred consumables (e.g.,prasad,sindoor,camphor)

• Products marked as "Non-returnable" on the product page

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🔄 Return Process

1. Initiate Return: Contact our customer support at support@festivila.com or call +91-9662488711 within 48 hours of delivery.

2. Inspection: Our team may ask for photos/videos of the product to verify the return reason.

3. Approval & Pickup: Once approved, we will arrange a pickup or guide you on how to return the item.

4. Refund or Replacement: After receiving and verifying the returned product, we will initiate a refund or replacement based on your request.

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💵 Refund Timeline

• Refunds will be processed within 7–10 working days after the returned product passes quality checks.

• Refunds will be made to the original payment method (or wallet for COD returns).

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⚠️ Important Notes

• Returns are subject to verification by our quality team.

• If the return is rejected due to non-compliance with policy (used, damaged, or incomplete item), the product will be shipped back to you.

• For Cash on Delivery (COD) orders, bank details will be required to process the refund.

📞 Need Help?

If you have any questions or concerns about returns, please reach out to our support team:

📧 Email: support@festivila.com
📱 Phone: +91-9662488711
🕘 Working Hours: Mon–Sat, 10:00 AM to 6:00 PM