Cancellation Policy

Effective Date: [Insert Date]

At 6valley, we understand that circumstances may change, and you may need to cancel an order. We aim to make this process smooth and transparent. Please read the policy below for details.

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✅ Order Cancellation by Customer

You can request cancellation of an order under the following terms:

• Cancellation is allowed before the order is processed or shipped.

• To cancel, you must contact us via:

  • 📧 Email: support@festivila.com

  • 📱 Phone: +91-9662488711

• If the order is already shipped or out for delivery, it cannot be cancelled.

• In the case of prepaid orders, refund (if eligible) will be processed to the original payment method within 7–10 working days.

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❌ Non-Cancellable Items

Certain orders cannot be cancelled, including:

• Orders for customized or personalized items (e.g., name-based products, engraved gifts)

• Orders placed during special sales or festival campaigns (e.g., Diwali, Navratri, Eid)

• Pooja samagri, spiritual consumables, or sacred items once packed/shipped

• Products marked as "Non-Cancellable" on the product page

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🔁 Auto-Cancellation by 6valley

6valley reserves the right to cancel orders in the following situations:

• Product is out of stock or discontinued

• Product is out of stock or discontinued

• Delivery location is outside serviceable area

• Payment not received (in case of failed online transactions)

• Technical or pricing errors on the website

• Suspected fraudulent orders

In such cases, you will be notified, and a full refund (if any payment made) will be processed promptly.

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💵 Refund After Cancellation

• If the order is cancelled successfully before shipping, a full refund will be issued within 7–10 working days.

• For Cash on Delivery (COD) orders, no refund is applicable unless an advance amount was paid.

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🕒 Support for Cancellations

For cancellations or related assistance, contact:

📧 support@festivila.com
📱 +91-9662488711
🕘 Mon–Sat, 10:00 AM – 6:00 PM