Privacy Policy

Effective Date: [Insert Date]

At 6valley by Festivila, we value the trust you place in us and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you access our website https://6valley.festivila.com or our mobile application 6valley.

By using our platform, you agree to this Privacy Policy and consent to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

When you register or use our services, we may collect:

• Full Name

• Email Address

• Mobile Number

• Billing/Shipping Address

• Gender, Date of Birth (optional)

• Language or region preferences

b. Payment Information

• Debit/Credit card or UPI information (processed via secure third-party gateways)

• Wallet or bank transaction IDs

Note: We do not store your full card details on our servers.

c. Device & Usage Data

• IP address

• Browser type

• Device identifiers

• Pages viewed, products searched

• App crash data (for app users)

2. How We Use Your Information

Your information is used for:

• Processing orders and delivering products

• Customer support and order updates

• Personalizing your shopping experience

• Sending offers, promotions, and notifications

• Improving our platform, services, and app

• Legal compliance and fraud prevention

3. Information Sharing

We do not sell or rent your personal data.

We may share limited information with:

• Logistics partners (to deliver your products)

• Payment processors (to complete your transactions securely)

• Customer support tools (to resolve your issues)

• Government/legal authorities (if required by law)

All such partners are contractually bound to keep your data secure and confidential.

4. Cookies and Tracking

We use cookies, pixels, and similar technologies to:

• Remember your login and cart items

• Show you relevant products and ads

• Analyze traffic and platform performance

You can control or delete cookies through your browser settings.

5. Data Security

We take appropriate technical and organizational measures to:

• Encrypt data in transit using HTTPS

• Limit access to your personal data

• Regularly update and patch our systems

However, no system is 100% secure. We cannot guarantee absolute protection from cyber-attacks or breaches.

6. Your Rights

You have the right to:

• Access, correct, or update your profile info

• Delete your account (upon request)

• Opt-out from promotional communications

• Raise concerns about misuse of your data

To request changes, email us at: privacy@festivila.com

7. Children’s Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect data from minors. If we learn we have collected data from a child, we will delete it promptly.

8. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted here, and continued use of our services after updates means you accept the revised policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy:

Festivila Digital Solutions
📧 Email: privacy@festivila.com
📞 Phone: +91-9662488711
🌐 Website: https://6valley.festivila.com